The Challenge
Shackleton Technologies delivers managed IT support and cyber security services from its headquarters in Dundee’s Technology Park. As the business grew, it required a unified ISO 9001 management system that could strengthen consistency, control and efficiency across its service operations. The system needed to be practical for a fast‑moving technical environment, supporting structured service delivery and risk management without introducing unnecessary complexity.
The Process
CBO Associates developed a streamlined ISO 9001 framework aligned with Shackleton’s day‑to‑day operations, focusing on simplicity, usability, and supporting consistent service delivery, communication, and risk management. The system was embedded across the business and regularly reviewed to reflect changes in technology, client expectations, and organisational priorities. Ongoing support also included health & safety guidance and internal auditing to ensure the framework remained effective and compliant as the business continued to grow.
The Solution
Shackleton Technologies now operates a mature, UKAS‑accredited ISO 9001 management system that provides a single, coherent framework for the entire organisation. The system has strengthened operational consistency and improved coordination, enabling teams to work in a more structured, efficient way without adding unnecessary overhead. With ongoing advisory support, including health & safety provision, auditing and system refinement. The framework remains relevant, effective and responsive to the company’s evolving needs in the managed IT and cyber security sector.
Client Says…
“Clark helped put a simple ISO 9001 system in place that works for our entire team. It keeps everyone working the same way without adding unnecessary overhead, and the ongoing support means the system continues to adapt as the business evolves.”
Steve Ross / Chief Executive Officer
